MICROSOFT POWER PLATFORM
Copilot Studio
Create AI Agents for Everyday Business Conversations
Employees answer the same questions every day. Customers request updates. Teams search for policies, documents and business information. Microsoft Copilot Studio allows organisations to create AI agents that answer questions, guide users and complete routine tasks using your existing Microsoft environment.
HOW AI AGENTS WORK
From Question to Resolution
Customer or Employee
AI Agent
Understand
Retrieve Knowledge
Take Action
Respond
Escalate (if needed)
EVERYDAY CONVERSATIONS
Support People Wherever They Need Assistance
Customer Enquiries
Answer customer questions & provide account support.
HR Requests
Find policies & submit leave or HR requests.
Finance Questions
Check balances, approvals & financial information.
Operations Support
Track orders, inventory & operational updates.
IT Assistance
Resolve common issues & submit support requests.
Sales Enquiries
Qualify opportunities & schedule customer follow-ups.
CONNECTED KNOWLEDGE
Powered by Your Business Data
MICROSOFT FOUNDATION
Built for Secure Enterprise AI
Enterprise Security
Protect conversations, identities & business data using Microsoft's enterprise-grade security & compliance framework.
Microsoft Identity
Authenticate users with Microsoft Entra ID & apply existing access permissions automatically.
Connected Information
Access trusted business information from Microsoft & third-party systems in real time.
Scalable Deployment
Start with one AI agent & expand across teams, departments & business scenarios.
Supporting Every Department
Customer Service
Sales
HR
Finance
Operations
Procurement
IT
Marketing
Looking to Apply AI Across Your Business?
Copilot Studio provides the Microsoft tools to build AI agents. For organisations looking to apply them across finance, procurement, operations, sales and executive leadership, PRIME brings together Microsoft's AI capabilities with 9 Dots' operational knowledge to deliver purpose-built hubs of business agents.
One Partner Across the Microsoft Power Platform
From strategy to solution and ongoing support, we help you unlock the full potential of Microsoft Power Platform.
Microsoft Partner Recognition
Managed Partner · Tier-1 Cloud Solution Provider · ECIF Green Partner
APAC Locations
Countries Served
Team Members
Projects Delivered