Two Types of AI Agents. One Microsoft Foundation
Choose Microsoft Copilot agents developed for Microsoft applications or proprietary PRIME agents developed by 9 Dots Consulting for specific business processes.
Both use Microsoft technology. The difference is where they come from, what they are designed to do and how deeply they can be configured around your operations.
How the Two Approaches Compare
Microsoft Copilot Agents
PRIME AI Agents
Provider
Developed and provided by Microsoft
Developed and implemented by 9 Dots Consulting
Role
Support users and defined tasks within Microsoft applications
Automate specific business processes across connected systems
Where they work
Within Microsoft 365 (Word, Excel, Outlook, PowerPoint and Teams) and Microsoft Dynamics 365
Across Microsoft platforms, ERP, CRM, databases and third-party systems
Configuration
Configured within the capabilities provided by Microsoft
Configured around the organisation's process, data, rules and approvals
Starting point
Microsoft 365 readiness, permissions, data governance and appropriate licensing
A defined business process that can benefit from automation
Best suited for
Extending productivity within Microsoft applications
Targeted operational automation across one or more systems
Microsoft Copilot Agents
Provider
Developed and provided by Microsoft
Primary role
Support users and defined tasks within Microsoft applications
Where they work
Within Microsoft 365 (Word, Excel, Outlook, PowerPoint and Teams) and Microsoft Dynamics 365
Configuration
Configured within the capabilities provided by Microsoft
Starting point
Microsoft 365 readiness, permissions, data governance and appropriate licensing
Best suited for
Extending productivity within Microsoft applications
9 Dots AI Agents
Provider
Developed and implemented by 9 Dots Consulting
Primary role
Automate specific business processes across connected systems
Where they work
Across Microsoft platforms, ERP, CRM, databases and third-party systems
Configuration
Configured around the organisation's process, data, rules and approvals
Starting point
A defined business process that can benefit from automation
Best suited for
Targeted operational automation across one or more systems
Copilot Studio
Where Microsoft Copilot Studio Fits
Microsoft Copilot Studio provides a platform for creating, connecting and managing AI agents.
9 Dots Consulting uses Copilot Studio together with Azure AI, Power Platform and other Microsoft technologies to develop and configure PRIME agents for specific business processes.
Copilot Studio provides part of the technology foundation. PRIME is the proprietary portfolio of AI agents developed by 9 Dots Consulting.
Explore Our AI Solutions
Choose the approach that best matches where you want AI to work.
Microsoft Copilot Agents
Microsoft Copilot and Microsoft-built agents bring AI into the applications you already use.
DESIGNED FOR
Individual and team productivity
Microsoft 365 applications
Microsoft Dynamics 365 workflows
Common business tasks supported by Microsoft
EXAMPLES
Drafting and summarising in Word and Outlook
Analysis in Excel and collaboration in Teams
Sales order and payables processes in Business Central
9 Dots AI Agents
Purpose-built business agents configured around defined processes, rules and operational data.
DESIGNED FOR
Finance, procurement, inventory, sales and production
Workflows spanning multiple applications
Industry-specific operational requirements
Processes requiring deeper configuration
EXAMPLES
Invoice matching and financial reconciliation
RFQ review and projected material shortages
Order exceptions and production disruption analysis
Regional Expertise for Practical AI Delivery
Successful AI adoption depends on reliable data, secure access, system integration, process knowledge and responsible governance. Our teams across Asia-Pacific bring together expertise in Microsoft 365, Dynamics 365, Copilot Studio, Azure AI, Power Platform and enterprise integration.
Years of Experience
Projects Delivered
Team Members
Asia-Pacific Locations